CUSTOMER SATISFACTION & REFUND POLICY
CUSTOMER SATISFACTION We strive to provide excellent customer service and ensure a smooth shopping experience. If you are unsatisfied with your purchase, we will work to resolve the situation promptly and positively.
REFUNDS AND FEES
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Refund Fee: A 5% refund fee applies for cancellations or returns due to buyer circumstances made after 6 hours of placing the order. This fee covers payment provider charges that are not refunded to us.
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Restocking Fee: A 15% restocking fee applies for cancellations or modifications made after 6 hours. Shipping charges are non-refundable once the item is shipped.
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Pre-Order Cancellations: Canceling pre-ordered items after reservation incurs a fee. If the item is out of stock, only the refund fee applies.
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Currency Exchange: We process all orders in USD. Refund amounts may differ due to changes in exchange rates.
RETURN POLICY
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General Conditions: Returns or exchanges are not accepted for buyer circumstances. Compensation for damage is limited to shipping insurance coverage.
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Return Conditions: Items must be in brand-new condition with original packaging. Returns must be made within 14 days of receipt. Buyers bear all return shipping and insurance costs.
HANDLING ISSUES
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Upon Receiving: Inspect items immediately. Contact us with photos if issues are found. Damage during use is the buyer’s responsibility.
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Manufacturer's Warranty: Repairs are available under warranty if used in Malaysia. We retain the warranty cards.
A NOTE ON OUR PAYMENT PROCESS Payment providers no longer refund service fees for canceled orders. Therefore, we must deduct these fees from your refund to cover the costs incurred after payment has been captured.
CONTACT INFORMATION
Company: Fishingline Tackle Malaysia Sdn Bhd
Website: ninjafishing.my
Phone: 07-386 1500
Email: [email protected]
Address: 32-34, 36, Jalan Permas 10/5, 81750 Johor Bahru, Johor.